A trusting relationship with patients and their families is built on open, honest communication.
Magruder Hospital, through its Medical Staff and other members of the health care team, serves the people of the surrounding are by providing high-quality health care. Magruder Hospital is concerned not only with the medical problems of its patients, but also with preserving their individuality.
All patients have the right to good quality care and to be treated with dignity as individuals, with respect for their values and beliefs. We are dedicated to interpreting patient rights for all individuals in a manner that is sensitive to their age, needs, and mental status.
As a patient, you have the right…….
- To have your personal dignity respected.
- To be free from all forms of abuse or harassment.
- To enjoy personal privacy and safe, clean environment and to let us know if you would like to restrict your visitors or phone calls.
- To access protective and advocacy services.
- To know that restraints will be used only when necessary.
- To confidentiality of your identifiable health information.
Cultural and Spiritual Values
- To have your cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected.
- To have access to pastoral and other spiritual services.
Access to Care
- To receive care regardless of your race, creed, color, national origin, gender, age, sexual orientation, disability or manner of payment.
- To ask for a change of provider or a second opinion.
Access to Information
- To make advance directives and have them followed.
- To have your family or a representative you choose and your own physician, if requested, to be informed of your hospital admission.
- To know the rules regulating your care and conduct.
- To know the names and professional titles of your caregivers.
- To have your bill explained and receive information about charges that you may be responsible for, and any potential limitations your policy may place on your coverage.
- To be told what you need to know about your health condition after hospital discharge or office visit.
- To be informed and involved in decisions that affect your care, health status, services or treatment.
- To understand your diagnosis, condition and treatment and make informed decisions about your care after being advised of material risks, benefits, and alternatives.
- To knowledgeably refuse any care, treatment and services.
- To legally appoint someone else to make decisions for you if you should become unable to do so, and have that person approve or refuse care, treatment, and services.
- To have your family or representative involved in care, treatment and service decisions, as allowed by law.
- To be informed of unanticipated adverse outcomes.
- To have your wishes followed concerning organ donation, when you make such wishes known, in accordance with law and regulation.
- To receive information you can understand.
- To have access to an interpreter and/or translation services.
- To know the reasons for any proposed change in the attending physicians/professional staff responsible for your care.
- To know the reasons for your transfer either within or outside the hospital.
- To have pain assessed and managed appropriately.
- To request a listing of disclosures about your healthcare, and to be able to access and request to amend your medical record as allowed by law.
- To know the relationship(s) of the hospital to other persons or organizations participating in the provision of your care.
Concerns, Complaints, or Grievances
- To receive a reasonably prompt response to your request for services.
- To be involved in resolving issues involving your own care, treatment and services.
- To express concerns, complaints and/or a grievance to your providing hospital personnel. Our patient services line is available to assist you at 419-732-4096 or 419-734-3131 ext. 3130
- Should you remain concerned after speaking with a patient services representative, you may contact The Joint Commissions Office of Quality Monitoring by calling 800.994.6610 or emailing complaint @jointcommission.org or call the Ohio Department of Health at 800.342.0553. Medicare beneficiaries may call the Medicare Beneficiary Helpline at 800.589.7337 to report a quality of care concern or to appeal a discharge decision.
As a patient, it is your responsibility…..
Provisions of Pertinent Information
- To give us complete and accurate information about y our health, including your previous medical history and all the medications you are taking.
- To inform us of changes in your condition or symptoms, including pain.
Asking Questions and Following Instructions
- To let us know if you don’t understand the information we give you about your condition or treatment.
- To speak up. Communicate your concerns to any employee as soon as possible….including any member of the patient care team, manager, administrator or patient advocate.
Refusing Treatment and Accepting Consequences
- To follow our instructions and advice, understanding that you must accept the consequences if you refuse.
Explanation of Financial Charges
To pay your bills or make arrangements to meet the financial obligations arising from your care.
Following Rules and Regulations
- To follow our rules and regulations.
- To keep our scheduled appointments, or let us know if you are unable to keep them.
- To leave your personal belongings at home or have family members take all valuables and articles of clothing home while you are hospitalized.
Respect and consideration
- To be considerate and cooperative.
- To respect the rights and property of others.