Magruder Hospital was recently named a 2021 Guardian of Excellence Award(r) winner by Press Ganey, the national leader in healthcare consumer and workforce engagement. Press Ganey recognizes Magruder Hospital as a top-performing healthcare organization, achieving the 95th percentile or above for performance in patient experience in the Emergency Department.
The Press Ganey Guardian of Excellence Award(r) is a top, competitive achievement for leading healthcare organizations. Presented annually, the award acknowledges hospitals and health systems that consistently sustained performance in the top 5% of all Press Ganey clients.
"Press Ganey is honored to recognize Magruder Hospital as one of the nation's leaders in patient experience," said Patrick T. Ryan, chairman and chief executive officer, Press Ganey. "This award reflects an unwavering commitment to earn the trust and loyalty of patients throughout unimaginable challenges. We are humbled by Magruder Hospital's incredible efforts, and their ability to adapt to imperatives of COVID-19 on top of the increasing demand for consumerism in healthcare."
Magruder cites their Patient Satisfaction Council as one of the keys to continuously focusing on and improving hospital quality, safety, outcomes and patient experience. "This award is an incredible honor and demonstrates Magruder's continuing commitment to a great patient experience as shown in all areas of our hospital where patients receive care. This is a collaborative effort supported by a strong team culture that believes our patients always come first," said Nick Marsico, Magruder's President & CEO.