How We Care for Ottawa County

Posted by Magruder Hospital Marketing on Apr 22, 2020

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Before our communities were aware of the possible pandemic, Magruder Hospital had already begun preparing for COVID-19. These days we hear so much about being in this together, and no truer words were spoken.

Magruder and area county agencies have planned and drilled for various kinds of emergencies for years. That preparedness mindset has helped us ready our building, our staff and our processes for any potential surge. The Ottawa County Health Department, Ottawa County Emergency Management, Magruder Hospital and multiple other county agencies are on daily conference calls to make sure the residents of Ottawa County have what is needed.

Our staff is committed to being patient-centered, which has helped us to focus on taking care of people not just with COVID-19 related health issues, but all those that come in and need care. The COVID-19 triage line opened three weeks ago and provides an opportunity to call in and understand how to get the best directed care. The triage line answers questions about the pandemic and helps our providers respond to patients with significant health issues.

To make sure we are prepared to meet the needs of our patients we have initiated several measures. We have cross-trained staff, established alternative care sites, focused access areas to the hospital, developed measures to conserve protective gear and screen all who enter. Our staff has responded with incredible flexibility and resilience during all of this.

The physicians at Magruder have been right there on the front lines too. For awhile, our physician clinics have been looking at virtual visit options for patient care, and now we have an opportunity to utilize those technologies. Currently we are doing both virtual visits and phone calls for the safety of all. The physician offices are also fielding patient calls and reaching out to patients to help answer questions and share the resources they may need.

Ottawa County has always known how to come together, especially in times of need. This has been evident in the incredible support shown through donations of supplies and encouragement of our staff. It has also been shown in the day-to-day ways that each of us follow the ODH recommendations to slow the spread of COVID-19.

The hospitals in our area have historically worked together for the mutual benefit of our patients and our communities. This commitment continues as hospitals are in regular contact regarding procedures, equipment, staffing and supplies.

The COVID-19 pandemic has caused some people’s lives to dramatically slow down, while it has caused some people to move forward at break neck speed. And for some it has been a little of both. There is not anyone who hasn’t been touched by this turn of events. But one of the silver linings is that we have seen how a community that comes together can make a great deal of difference.

Magruder is not slowing down our preparations, and we encourage our communities to continue their efforts as well. Together we can help slow the spread of this virus.

  • Maintain social distancing.
  • Be diligent in washing hands often.
  • Cover your mouth when coughing.
  • Be mindful and supportive of those who are most vulnerable during this time.