Magruder Hospital is proud to announce it has been named a 2013 Guardian of Excellence Award winner by Press Ganey Associates, Inc. The Guardian of Excellence Award recognizes top-performing facilities that consistently achieved the 95th percentile of performance in Patient Satisfaction.
The Press Ganey Guardian of Excellence Award is a health care industry symbol of achievement. Fewer than 5% of all Press Ganey clients reach this threshold and consistently maintain it for the one year reporting period. For multiple years, Magruder has earned these high marks for quality care in both the emergency and inpatient departments. Press Ganey partners with more than 10,000 health care facilities, including more than half of all U.S. hospitals, to measure and improve the patient experience.
"We are proud to partner with Magruder,” said Patrick T. Ryan, CEO of Press Ganey. “Achieving this level of excellence reflects the organization’s commitment to delivering outstanding service and quality to patients."
According to Todd Almendinger, Magruder's President & CEO, the award represents an important recognition from the industry’s leader in measuring, understanding and improving the patient experience.
"This award from Press Ganey acknowledges the quality and dedication provided by all our 24/7 teams at Magruder by enhancing the patient experience in the emergency and inpatient departments. But more than that, it represents what our patients think of the care and their outcomes at Magruder. Every interaction a patient has with our staff, even if it's being friendly in the elevator, is represented in this award and it says that consistently we do it better than most hospitals across the nation."