Our Promise

Magruder will...

  • Submit your health insurance claim(s) on your behalf.
  • Generate a monthly statement reflecting the most current balance due from you or your health insurance plan.
  • Serve as a liaison with your insurance carrier for claim resolution.
  • Provide assistance with billing questions or concerns.
  • Explore all financial assistance programs that are available.
  • Attempt to assist all those in financial need as part of Magruder's charitable mission.
  • Patients with balances resulting from limited or no insurance coverage may qualify for financial assistance. These programs are designed to help patients and families who are either financially or medically extended.

Our patients will...

  • Present valid identification, i.e. driver's license or state identification card.
  • Help us to maintain accurate personal information.
  • Provide all health insurance information current at time of service.
  • Respond promptly to any requests from your insurance company.
  • Please make timely payments on your co-pay, co-insurance, deductible, and non-covered service(s) or let us know if you anticipate problems by contacting the financial counselors at 419-732-4004.

Definitions...

  • Financial Counselors serve many purposes, including acting as a liaison between hospital departments and the patient to answer non-medical questions. The financial counselors handle concerns, serve as a central unit for patients to ask direct questions, to discuss financial programs, and to resolve problems.
  • A financially extended patient is an individual or family that does not have the resources to fulfill their financial obligations.
  • A medically extended patient is an individual or family that has the resources to fulfill their financial obligations, but due to a catastrophic or extenuating circumstance, their current income has altered or hindered their ability to pay.
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