HealtheView Frequently Asked Questions

General Questions

What is HealtheView?

HealtheView offers patients of Magruder Hospital and the Magruder Medical Group offices, convenient, personalized, and secure online access to health records, including:

  • A summary of your hospital visit, including reason for hospitalization.
  • A summary of your doctor’s office visit.
  • Discharge instructions and patient education materials to help you better manage your own care after you leave the hospital.
  • A history of imaging, laboratory, as well as procedures performed.
  • A list of current allergies, immunizations, medications, and health issues.
  • Latest vital signs, including blood pressure.

 For visits to participating Magruder Hospital and the Magruder Medical Group doctor’s offices, you can:

  • Request an appointment
  • Securely send and receive messages to your doctor or nurse practitioner
  • Request a renewal of your prescription medications (not available for services provided at the hospital or for hospital stays)

Can I use HealtheView for emergencies?

No. Always call 911 in an emergency.

Getting Started

How do I sign up?

Patients who wish to participate can sign up for the patient portal in three ways.

  • Go to
  • Call us at 419-732-4026 to enroll over the phone.
  • Enroll in person during your next visit to a Magruder Medical Group office. When checking-in, simply mention that you’d like to sign up for the patient portal. You’ll be asked to provide a few patient identifiers to confirm your identity and an email address. A secure invitation will be sent to you via email within 72 hours. Your email invitation to HealtheView will enable you to log in and create your own username and password.

 How do I claim my invitation if I enroll in person?

If you enroll in person, an invitation will be sent to the email address you provided. Once you receive the email from HealtheView, follow the directions on the screen. The step-by-step process allows you to verify your identity by entering your date of birth and answering a challenge question. You will then be guided through the process to set your own username and password.

What if I didn't receive my invitation email?

If you requested an invitation and did not receive it via email, please check your junk and/or spam folder(s). If you did not receive the invitation email, you can go to or enroll over the phone by calling 419-732-4026

What is needed to access the patient portal?

All you need is a computer or device with internet access and a valid email address. A printer is also necessary if you want to print your electronic health record.

Can I use a mobile device to access HealtheView?

Yes. You can use any mobile device with internet access to log into your HealtheView account. The HealtheLife mobile app is available for Apple and Android users. Apple users may download the app from the App Store on your iPhone or iPad. Android users can download the App through the Google Play store.

Can I connect my health records to app like Apple Health?

Yes. You can connect your health records to some health management apps or diet/fitness trackers.

Accessing the Portal

When can I access the patient portal?

The patient portal is available at any time that is convenient for you.

Who can have a patient portal?

Any person age 18 and older with an active email address can have a patient portal. If you are the parent or legal guardian of a child under age 18, their account must be initiated by you. (See "What is proxy access?" below.)

Can my spouse and I share an email address?

No. To protect privacy, each patient has a separate HealtheView account and each patient must have a unique email address to access their own individual portal. However, you can grant proxy access to a spouse to allow them to view your health records.

What is proxy access?

Using the patient portal to view another patient's information is called proxy access. As a parent or guardian, you can use HealtheView to access the health records of your minor child. Patient privacy is extremely important to us, so we have developed a policy around parents' and guardians' access to their child's patient portal that follows state and federal laws. Adults can grant proxy access to their health records to a spouse, family member or friend.

How can I sign up for proxy access?

Patients who wish to grant proxy access to a spouse, family member, or friend can do so by visiting the Health Information Management (Medical Records) department at the hospital. You may only sign up for proxy access in person. Parents who wish to view their child’s health information in HealtheView must be a parent or permanent legal guardian of the patient. Proxy access for patients will be granted until the child turns 18 years old. When a patient turns 18, parent access will be turned off.

Can a legal guardian, patient advocate, adoptive parent, or non-custodial parent have access to a patient’s HealtheView account?

Yes, proxy access is given to court-appointed legal guardians. In order to have access granted, you must provide a copy of the court order that grants the legal guardianship. You may complete a Proxy Access Form at the patient’s next hospital or physician/nurse practitioner’s office visit.

How do I revoke proxy access that I had previously granted?

Proxy access can be revoked at any time. To revoke proxy access, contact Cerner Consumer Care at 877-621- 8014.

Available Features

When can I see my test results in HealtheView?

Most lab test results are viewable in the patient portal immediately after the results are determined and entered into the electronic medical record. If you do not see the test results you are looking for, note that some test results do not populate in the portal. Other lab tests cannot technologically populate into our portal; these tests include some microbiology testing and tests sent to outside agencies or laboratories for testing (not processed by Magruder Hospital or the Magruder Medical Group).

I have been seen at Magruder Hospital or the Magruder Medical Group but I don’t see my visits on Patient Portal, why not?

If you were seen at Magruder Hospital anytime from April 2010-April 2016 your records need to be linked to our current HealtheView Portal. If you were seen by a provider within the Magruder Medical Group prior to April 2017 please contact Health Information Management (Medical Records) department at 419-732-4026 to assist you with access to your records.

Why are certain test results not shared electronically via HealtheView? How can I obtain my results?

Some tests are not released to HealtheView. These results are available through Health Information Management (Medical Records) department. Test results are available through the physician/nurse practitioner’s office that ordered them. Please contact their office directly.

Can I download or share my record?

Yes. You can download your health record by clicking the Download button next to your results, saving your attachment and emailing it to the provider of your choice.

Can I update my personal information?

At this time you can not directly update your personal information- but if you notice something that is incorrect please contact Health Information Management (Medical Records) department at 419-732-4026

Can I view or request an appointment?

Yes. You can view upcoming appointments and request an appointment at participating Magruder Hospital and the Magruder Medical Group offices. Click Appointments and select your preferred day and date. Then note the reason for your appointment and how you prefer to be contacted. Click Send Request and someone from the office will contact you to confirm your appointment. To schedule or change an appointment for services at the hospital, please contact the department directly.

Can I pay my bill through the patient portal?

A Pay My Bill link for payments to the hospital is available in your portal. You may also pay your bill via the Magruder Hospital website at

Can I message my physician?

Yes. You can securely send and receive messages with your physician or nurse practitioner to ask questions or update information. Click Messaging and then enter/select the name of your provider. Add a subject, type your message and click Send. You should allow 24-48 hours for a response and always contact the office directly if you have questions or need to make an appointment. Messaging is not available for services provided at the hospital or for hospital stays.

Can I request a prescription refill?

Yes. You can securely request a prescription refill from the Magruder Medical Group offices. The request is sent to your provider for review and approval. Once approved, the prescription will be sent to the pharmacy where the last prescription was filled.

Click Medications and then select the name of your provider. Enter the name of the medication, dose, quantity, and frequency as indicated on you prescription container. Then, choose how you prefer to be contacted, enter any additional comments, and click Send.

Medication refill requests can only be made for medications you are currently prescribed.

Medication refills are not available for services provided at the hospital or for hospital stays.

Resolving Problems

I forgot my password. What should I do?

Click the “Forgot password" link on the sign-in page to reset your password online. You may also call 877-621- 8014 to request a new, secure password.

Who do I contact with log-in issues?

For problems logging in to your HealtheView account, call 877-621-8014. If they are unable to help please call Health Information Management (Medical Records) department at 419-732-4026

I was logged out of HealtheView, what happened?

We aim to protect your privacy and the security of your information. While logged into HealtheView, if your session remains idle for an extended period, you will be logged out automatically.

What if I see an error on my health record?

If you see an error with the health information in your portal please call 419-734-3131 ext. 3564.

Why can’t I see my results from my physician’s office in this portal?

There are multiple patient portals in the health community. Hospitals, clinics, physician/nurse practitioner’s offices and specialists may all offer access to different health portals.

HealtheView currently provides access to health records from participating Magruder Hospital and the Magruder Medical Group offices.

If you’re not finding the health records you need in HealtheView, that information may be available in a different patient portal. Please contact your doctor’s office or the location where you received care.

Is HealtheView available in other languages?

Yes, service is also available in Spanish. Language preferences can be set on the log on screen.

Security Concerns

Is HealtheView secure?

We take great care to ensure your health information is kept private and secure. Access to information is controlled through self-enrollment or a secure invitation process and personal IDs and passwords. Each person controls their password and the account cannot be accessed without that password.

What is Cerner Health?

Cerner Health provides the software that participating Magruder Hospital, clinics, pharmacy and doctor’s offices use for their electronic medical record system.

What are your Terms of Use?

HealtheView will allow you to receive personal health information electronically, maintain unique personal profiles online, and access personal health information. HealtheView is provided without charge to registered patients of Magruder Hospital and the Magruder Medical Group offices. Use of this patient portal is completely voluntary and at your discretion.

What is your Privacy Policy?

Magruder Hospital and the Magruder Medical Group has contracted with Cerner Health (Cerner) to provide a patient portal known as HealtheView. HealtheView is a web-based, secure portal that is hosted, maintained and operated by Cerner. Cerner has assured Magruder Hospital and the Magruder Medical Group that HealtheView is fully compliant with federal and state laws pertaining to your privacy. Cerner has also assured Magruder Hospital and the Magruder Medical Group that your name and email address will be treated with the same care and privacy given your health records and will never be sold or leased by HealtheView.

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