Patient Rights & Responsibilities

As a Patient, You and/or Your Designated Representative Have the Right: 

  • To have your person dignity respected
  • To be free from physical or mental abuse, and harassment 
    • To personal privacy, receive care in a safe, clean setting and consent to receive visitors you have designated, either orally or in writing, including but not limited to, a spouse (including a same-sex spouse), domestic partner (including a same-sex domestic partner), another family member or friend, receive those designated visitors, and withdraw your consent to receive specific visitor(s) at any time, either orally or in writing
    • To access protective and advocacy services
  • To be free from restraint or seclusion, of any form, imposed as a means of coercion, discipline, convenience, or retaliation by staff. If restraints are needed to protect you,  you have the right to safe implementation of restrain by trained staff
  • confidentiality of your identifiable health information
  • To have your cultural, psychosocial, spiritual, and personal values, beliefs and preferences respected
  • To have access to pastoral and other spiritual services

To receive care regardless of age, race, ethnicity, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, or manner of payment

  • To ask for a change of provider or a second opinion
  • To formulate advance directives and to have caregivers comply with these directives
  • To have a family member or designated representative of your choice, and your own physician, notified promptly of your admission to the hospital
  • To know the names and professional titles of your caregivers and their relationship to Magruder Hospital
  • To have your bill explained and receive information about charges that you may be responsible for, and any potential limitations your policy may place on your coverage
  • To be informed of your health status, so you can make informed decisions regarding your care (including risks and benefits of proposed care) and be involved in care planning and treatment including requesting or refusing treatment and discharge planning
  • To access information contained in you clinical records within a reasonable time frame, and request an amendment to your medical records as allowed by law
  • To receive information you can understand in a format tailored to age, language, and ability to understand
  • To access an interpreter and/or translation services or tools that meet your needs to help you communicate with your caregivers
  • To know the reasons for any proposed change in the attending physicians/professional staff responsible for their care, and to know reasons for your transfer either within or outside the hospital
  • To have pain assessed and managed appropriately
  • To request a list of disclosures about your healthcare
  • To be informed of any unanticipated adverse outcomes
  • To receive a reasonably prompt response to your request for services
  • To be involved in resolving issues involving your own care, treatment, and services

As a Patient, Your Responsibilities Are:

  • To give us complete and accurate information about your health, including previous medical history and all medications the patient is taking
  • To inform us of changes in your condition or symptoms, including pain
  • To let us know if you don’t understand the information provided about your condition or treatment
  • To speak up and communicate concerns to any employee as soon as possible…including any member of the patient care team, manager, administer, or patient advocate
  • To follow our instructions and advice, understanding that you must accept the consequences if you refuse
  • To pay your bills or make arrangements to meet the financial obligations arising from your care
  • To follow the hospital’s rules and regulations
  • To keep scheduled appointments or let us know if you are unable to keep the appointment
  • To leave your personal belongings at home or have family members take all valuables and articles of clothing home while you are hospitalized
  • To be considerate and cooperative
  • To respect the rights and property of others

Concerns About Your Care

If you have a concern about the medical service or treatment you are receiving, you should voice your concern to the employee providing your care.

If the concern is not resolved, request to speak to the supervisor or manager. Voicing a concern or complaint will not affect your care or services.

If you feel the problem has not been resolved to your satisfaction, please call Kelly Biggert, Director of Risk Management, Regulatory Compliance & Emergency Preparedness at 419-734-3131 ext. 3142. Your concern will be handled in a timely manner.

You may also contact:

Ohio Department of Health (800) 342-0553
Peer Review Organization (Medicare patients only) (800) 589-7337
Joint Commission Office of Quality Monitoring (800) 994-6610